Privacy Policy

Information collected

• Account information, including email address, authentication records, account timestamps and legal acceptance records.
• Photographs and descriptions submitted for analysis. FixLens processes the photograph for the request but does not add it to the user's saved-report history.
• Generated repair reports only when the user chooses to save them to the dashboard.
• Usage and technical information, including analysis counts, session identifiers, security logs and approximate network information where logged.
• Stripe customer, subscription, invoice and status identifiers. FixLens does not receive or store complete card numbers.

How information is used

• Provide, secure and troubleshoot FixLens.
• Authenticate users, enforce allowances, save reports only when requested, and administer subscriptions.
• Respond to support, legal, safety and fraud concerns.
• Meet legal obligations and enforce agreements.

AI processing

Photos and descriptions are sent to OpenAI to generate a report. FixLens requests that Responses API output is not stored as application state, but OpenAI may retain limited data for abuse monitoring under its applicable service terms and data controls. Do not upload photographs containing people, confidential documents or unrelated personal information.

Service providers and disclosures

FixLens uses OpenAI for AI processing, Stripe for payments, Supabase for authentication and database services, Vercel for hosting and operational logs, and Resend for transactional email. These providers may process information in other countries under their own contractual and security arrangements. Information may also be disclosed where legally required, to protect safety and rights, or during a properly structured business transaction.

Retention and deletion

Account, report, consent, billing, backup and security information is retained for 30 days after account deletion, unless longer retention is reasonably required for legal, security, fraud-prevention, backup, tax, payment or dispute purposes. Users can export data and request account deletion from the dashboard. Some limited records may remain where legally required or necessary to resolve payments, disputes, fraud or security incidents.

Children and young people

FixLens is available to users aged 16 or older. Users under 18 require permission from a parent or legal guardian. A parent or guardian may contact FixLens about access, correction or deletion of a young person’s information.

Security

FixLens uses access controls, secure session cookies, server-side secrets, validated uploads and verified payment webhooks. No online system can guarantee absolute security.

Rights and contact

Depending on applicable law, users may request access, correction, deletion or a portable copy of personal information and may complain about its handling. Dashboard export and deletion tools are provided. Contact fixlenshelp@gmail.com. If a privacy concern is not resolved, users may contact the Office of the Australian Information Commissioner.