DRAFT — PROFESSIONAL LEGAL REVIEW REQUIRED
This page contains unresolved placeholders and is not ready for publication or legal reliance.
FixLens legal draft · Version draft-2026-09-07
Refund and Cancellation Policy
This draft describes subscription cancellation and refund handling for FixLens.
Draft status
DRAFT — PROFESSIONAL LEGAL REVIEW REQUIRED. Refund rights vary by jurisdiction and may override this policy. Do not publish until pricing, renewal notices, cooling-off rights, and mandatory consumer remedies are confirmed.
Cancelling a subscription
Users can open Stripe’s customer billing portal from the dashboard and cancel a subscription. Unless mandatory law or checkout terms require otherwise, cancellation should stop future renewals while access continues through the already-paid billing period.
Refund requests
The proposed refund-request period is 7 days. State whether refunds are available for unused time, duplicate charges, service outages, accidental renewals, or dissatisfaction: [INSERT POLICY]. Nothing here limits non-excludable statutory rights.
How to request help
Contact fixlenshelp@gmail.com with the account email, charge date, and reason. Do not send full card details. Target response time: [INSERT SUPPORT RESPONSE TIME]. Approved refunds are returned through Stripe to the original payment method and timing depends on the payment provider.
Failed payments and plan changes
Failed payments may place the subscription in a past-due state and pause paid access. Users can update payment details through Stripe’s portal. Describe upgrade/downgrade proration here: [INSERT PRORATION POLICY].
End of draft. Resolve every bracketed placeholder and obtain professional legal review before launch.