FixLens legal · Version 2026-09-07
Refund and Cancellation Policy
This policy describes FixLens subscription cancellation and refund handling.
Cancelling
Users can cancel from the Stripe billing portal linked in the dashboard. Cancellation stops future renewals, and paid access normally continues until the end of the current billing period.
Refund requests
Refund requests should be submitted within 7 days of the charge. FixLens will refund duplicate charges and may refund accidental renewals or material service outages after review. Change-of-mind refunds and refunds for unused time are not guaranteed. Nothing in this policy limits rights or remedies under the Australian Consumer Law.
How to request help
Email fixlenshelp@gmail.com with the account email, charge date and reason. Do not send full card details. FixLens aims to respond within five business days. Approved refunds are returned through Stripe to the original payment method; bank processing times vary.
Failed payments and plan changes
Failed payments may place a subscription in a past-due state and pause paid access. Payment details can be updated through Stripe’s portal. FixLens currently offers one paid monthly tier, so no upgrade or downgrade proration applies.